KaleidaCare is a private-pay practice and does not bill insurance directly. Upon request, we can provide a superbill that you may submit to your insurance company for possible out-of-network reimbursement. Reimbursement is not guaranteed and depends on your insurance plan.

Yes, when clinically appropriate we prescribe hormone therapy including estrogen, progesterone, and testosterone. Every treatment plan is individualized based on symptoms, medical history, risk factors, and shared decision-making.

No. Kaleidacare does not sell or dispense medications directly. If a prescription is appropriate after your evaluation, we’ll send it electronically to the pharmacy of your choice.

Yes. To cancel or reschedule an appointment, you must submit your request through the Contact Us page on our website. We require at least 24 hours’ notice. Appointments canceled with less than 24 hours’ notice, or missed without notice, will be subject to a late cancellation fee.

Your initial visit is a comprehensive, unhurried appointment where we will review your medical history, symptoms, any available prior laboratory results, and your goals for care. We will discuss treatment options together and determine whether any additional laboratory testing is needed.

Within one week of your appointment, your new patient forms will become available through the secure patient portal. Please complete your new patient packet and review and acknowledge the clinic policies before your visit. We recommend completing all required forms at least 24 hours in advance to allow time for review and avoid delays.

Your follow-up schedule depends on your symptoms, treatment plan, and how you’re responding to treatment. Most patients have two to three follow-up visits per year, but we’ll tailor your follow-up schedule to your individual needs and provide ongoing support as your care evolves.

While not necessary for initial visits, providing recent labs is encouraged. If you have recent labs, you’re welcome to upload them before your visit. If additional testing is appropriate, we will discuss that during your consultation.

For general inquiries, we recommend using the Contact Us page on our website. You may also email us at info@kaleidacare.com. These are the most efficient ways to reach our team and will typically receive the fastest response. If you would prefer a phone call please leave your number and request a phone call we will be happy to contact you by phone during normal business hours.

Messages are not monitored for emergencies. If you are experiencing urgent or emergent symptoms, call 911 or go to the nearest emergency room. For urgent concerns, please seek appropriate medical care.

The secure, HIPAA-compliant patient portal is available to established patients through DrChrono. It should be used for brief, non-urgent questions related to your care, such as clarification about a treatment plan or follow-up instructions.

The portal is not a substitute for a scheduled visit. New or complex concerns, including questions about new symptoms or laboratory results, may require an appointment for appropriate evaluation.

Messages are reviewed during regular business hours, and response times may vary. The portal is not monitored for emergencies. If you are experiencing urgent or emergent symptoms, call 911 or go to the nearest emergency room.

Unfortunately, we cannot see patients enrolled in any Medicare or Medi-Cal even if they pay cash.